Returns Policy

The customer may return systems and/or parts for credit or refund for up to 30 calendar days from the date of shipment. There will be a 15% restocking fee deducted from the credit or refund amount. Original shipping charges will not be credited or refunded. All returns for credit or refund must be in original condition, i.e., undamaged, with all documentation, associated software, warranty/registration materials, and in the original carton(s), to the extent of which was originally provided. Additional charges, in excess of any applicable restocking fee, may be incurred if the returned items are not in original condition. No returns will be accepted for credit or refund after 30 days from shipment.

There will be no returns allowed without a copy of the associated invoice. The returned merchandise must be properly identified, i.e. matching make, model and serial number, on the associated invoice copy. Credit and/or refund will only be provided to the original purchaser as identified on the invoice as the “Bill to” entity. Special order items, as identified on the invoice, or on the customer-signed order confirmation, cannot be returned. All software is not returnable unless it is identified on the invoice as a component of a complete computer system. All software shown on the invoice or on the customer-signed order confirmation as a separately priced line item cannot be returned.

All returns require pre-authorization by vendor. The customer is responsible for obtaining a Return Merchandise Authorization (RMA) number from vendor before making any return shipment. The customer should conspicuously mark the exterior of all packages with the RMA number without defacing the original product cartons—please note cautions above regarding "original condition." All RMA numbers expire 10 calendar days after issuance. If the shipment is not properly identified with the RMA number, or if the RMA number is expired, the package may be rejected. All return shipments must be pre-paid and fully insured by the customer. Vendor will not accept COD shipments nor will vendor assume responsibility for loss or damage to an uninsured shipment. If returned merchandise is determined by vendor to be in non-returnable condition, the customer will be responsible for prepaying shipping charges to reship the returned item(s) back to the customer.